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Friday 26 August 2016

Using a Taxi Dispatch System: How To Make The Most Out Of It



Many companies have already shifted to online taxi booking software through mobile apps. But you cannot get successful just by following an established business model. 

You have to put in your own innovations and customize the model to reap higher revenue.This article will provide ultimate tips on using your free taxi booking software in the most profitable manner leading to higher earnings.

Attract Customers

Your main income depends on the number of customers using your taxi service. Every effort of your company should be directed to attract and retain as many customers as possible. You can provide a discount on the first ride so that customers feel obliged to book your taxi. 

Once a customer is converted, direct your efforts to retain him with an incentive for referrals, occasional deals, and discounts. Your customer service should be top notch so that they choose you the second time for their needs. You can also target your rival’s customers and base the campaigns to get some competition benefit.

Provide Plenty of Choices

The secret to earn additional income is by extending the choice of vehicles. Customers seeking affordability can go for basic and standard cars while the creamy layer of consumers can choose high-end cars. Many taxi companies have a wide selection of cars which help them maximize their profits.

You should also keep the payment methods flexible. Apart from cash, there must be cashless methods to pay for fare using credit or debit cards, net banking, app wallet balance, etc. The versatile choice of payment gateway will draw more customers due to increased convenience.

Extra Charge for Additional Features

Apart from extending the selection of cars, you can also focus on extra features for them. For example, you can equip some cars of your fleet with Wifi and charge extra for the service. Additional charges can also be based on using car features like climate control, etc.

Pricing according to Demand

Your passengers get the taxi dispatch software free of any effort, and you can cash in on demand spikes. Many cab companies put a multiplier on their fares when vehicles are in high demand. This can be due to natural calamity, a festival or holiday seasons.

Consumers are ready to pay more to avail your service, and it is the perfect opportunity to generate more income. The reverse can also be done when demand is low to ensure your rides are getting booked.

Improving Customer Service

Your taxi booking software can also be used to gather important data about your customers and data. You can also use the same to provide a platform for passengers to leave feedback or rating on their riding experience. Armed with such powerful information, you can develop meaningful insights into areas that need improvement or change. It can also be used to keep a tab on driver behavior and dismiss them in the case of repeated poor feedback.

Reporting and Clarity of Information

You can configure your taxi dispatch software free of cost to send receipts to customer mobile or their email. Provide complete details with driver name, registration number; distance traveled, applicable rates and other information so that there is complete clarity.

You customer should be able to refer to the details and report any issues they face. Providing an estimated calculation of fare is also counted among the best practices.

Finding a Taxi Dispatch System That Works

A taxi dispatch software free is easy to get and can help you get your business to the next level. However, you need is a good mobile app development company who will be able to help you with all your taxi dispatch system needs, since every business is different.  Plus, a taxi dispatch system software that is free may not work as well and you definitely need to look for one that can work in the longer term.