With
the fast growing mobile technology, things have become more
accessible and easy to use with just a tap of a button. Taxi booking
businesses are also making use of mobile technology to make their
booking and taxi management process easy.
If
you are planning for taxi
app development for your business then first research for some of
the most successful taxi apps that are performing better, go through
their business and revenue model, find out what features they are
offering that has helped them to survive and compete in the market.
Along
with the features, navigation is also very important. You need to
decide the flow of your app, from how the user will log in, booking
process till the payment. It should be very smooth and easy to
understand by your customers.
Let’s
have a look at some of the core features to integrate into your taxi
booking software
User
Guide
A
well-defined User Guide with details of booking process is important
and help users to book the taxi easily. It is helpful for the
first-time users to perform the various task and show them use of
each and every function in an app. Keep your guide simple and at the
same time UX-rich.
Option
to Signup With Social Media
Include
social media sign up feature in your app and allow drivers and
customers to login into your taxi booking app with their existing
social media account. This eliminates the need to create the new
account and remembers new login details.
Show
Fare, Distance, and Duration
As
soon as the customer reaches his/her destination, an app should show
the total amount charged, distance covered and time taken to reach
the destination. This information creates transparency and
flexibility. It also helps drivers, as they don’t need to
calculate. Only during the peak hours or heavy traffic, the charges
may vary.
Digital
Payment Option
Nowadays
most of the people use plastic money or payment solution provided for
apps that accept payment. Your Taxi booking app should integrate
payment system that makes it easy for customers to pay, without
carrying any cash. You need to select a good tool, in order to accept
and manage mobile payments.
GPS
Facility
Maps
are very important and help in knowing the directions. For example,
if the driver or passenger is new to the place and once the pickup
and dropping locations are finalized, then with the help of these
maps it becomes easy to locate the destination or place and the map
also shows ways to reach there without wasting any time. You can
include Google map as the part of your app.
Tracking
Facility
This
feature is helpful for all the three i.e. drivers, passengers and
admin of the app or taxi business. Tracking facility help drivers to
know the location of passengers, Passengers can track the taxi after
booking and get an idea on how long it will take to reach them, and
admin or person managing taxis can track the driver's location and
give them the chance to offer the service accordingly.
Rate
and Review Option
Passengers
should be given an option to rate the driver and write their review
on the service provided or their journey experience. This makes it
easy for taxi business to know what are their strengths and weakness
and which is the area in which they need to improve. It also acts as
a marketing tool, as the genuine customer feedback can attract more
people to use your service.
Language
Option in Taxi App
‘Choose
your Language’ option should also be included in an app as this can
help passengers to choose the language that they are comfortable
with. For example, you can give an option of five to six languages
mostly used in the city or country where you are offering the
service.
Notification
Facility
Your
app must notify the passengers when the taxi arrives or is delayed
due to any reason. This shows that you value the time of your
customer and it also helps during the long waiting hours, especially
in festive seasons, during holiday seasons, or if the passenger is
located in any remote area.
Apart
from the above-mentioned features, the taxi
app developers
you
hire can also add some additional or special features that will help
you to serve your passengers in a better way.
