Driver Dispatch App: A Critical Component Of Every Taxi Solution

While every online taxi business has to focus on offering a seamless taxi-hailing app experience to their customers, there is another group of stakeholders who are equally important and play a key role in the overall end user experience. These are the taxi drivers who actually carry out the ride requests for you and keep your business moving. You cannot satisfy your customers unless you have the right driver network with access to the right technology.


You will always need drivers to serve the riders who book your cab. The drivers are also responsible for customer satisfaction and serve as the crucial contact point between you and the passengers.
Bottomline is, your drivers are as important as your customers. You need to make sure they have all tools and resources to perform their duty effectively. Providing them with a reliable and quality driver dispatch app is the first step in the process.

The Importance of Driver Dispatch App

Just like the passengers, your driver will need a dedicated mobile app which will be used to assign them new ride requests (automatic or manual), accept bookings, navigate to the passenger’s location, take payments, rate passengers, track their daily earnings and performance and more. Once your taxi company completes the registration process for a new driver, you can provide them with the login credentials to the driver app that can be downloaded either from the app stores or your own private link.


Ensuring that the app has all the features and functions your driver will need to carry out their job in the most efficient manner and offer an amazing taxi booking experience to your customers is critical.

Top Taxi Driver App Features

• Driver Registration & Accounts Tab: Make it easy for new drivers to initiate the registration from the app itself with features like signup form and document uploading. You can review new applications and approve or disapprove new driver registration requests from the admin panel and smartly grow your driver network. The accounts tab deals with the driver’s personal profile. It can be used to set up their account or make any changes.
• Built-in Navigation
  Your drivers need a robust mapping service to locate their passengers and get a reliable navigation experience for quick pickup and drops. Built-in integration with a service like Google Maps makes that possible.

How Much Will It Cost To Build A Driver Dispatch App?

Driver dispatch apps are usually provided as part of the complete taxi dispatch solution for cab and taxi businesses that also includes taxi booking apps for customers and a web-based admin panel for the operators to have full operational control. If your taxi business doesn’t use an automated taxi dispatch management solution already, we suggest you consider one as it can give a solid digital platform to build and grow your taxi business.

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