Have you ever watched Seinfeld? If yes, then you probably know Cosmo Kramer, a person who is willing to live his life on the edge. The fun fact is that his car never breaks down. But most of us are not always that lucky.
If someone’s car breaks down or runs out of gas in the middle of the road then the person may either try to fix the issue himself or call for help. More often than not, the person would need his car to be towed to the nearest garage or get roadside assistance from a mechanic. But how would he contact a towing service provider or mechanic? The person may start with a simple Google search for towing/roadside assistance services. The results may not be very accurate or useful. It means he may have to contact a few operators to check which one has an available tow truck and can come in minimal time. But what about the cost?
It is pretty obvious that price will be the secondary concern for him, plus, he is not exactly in the best place to negotiate anyway. Tow truck operators know that too. In a majority of the cases, tow trucks have 100% close rate on the incoming calls for help.
Now let’s analyze the same situation from a different point of view.
A person is going somewhere and suddenly his car breaks down. Feeling stuck and getting anxious in such a situation is normal. But instead of worrying and asking other people for help, he takes out his mobile phone, uses a“tow truck or roadside assistance app”, chooses the exact service he needs (towing, dead battery, flat tire, etc.), shares the exact location and confirms the request in a few taps. A truck tows his car to the nearest garage, fixes his car and he is ready to head back to his destination.
So which way was more practical? The one with the app, right? Simple and seamless.
With the advancement in mobile technology and the rise of the on-demand app solutions, such apps bring a sigh of relief. Today, tow trucks or roadside assistance is available on-demand anytime and anywhere.
How does an Uber for tow trucks/roadside assistance app work?
- Registration (one-time/optional)
Customer registers on the app via email, phone number or social login option in a few simple taps. - Service selection
Customer chooses the service he needs from a list of available options (towing, dead battery replacement, tire repair, accidental help, etc.) - Share location
Customer shares his emergency location with the towing service provider. - Share vehicle info
Customer shares his vehicle information like make, model and registration number (needed only the first time, after that just needs to select from the added list of vehicles) for easy identification and getting a suitable tow vehicle or service professional at his disposal. - Service fulfillment
The assigned tow truck/mechanic reaches the customer in quick time and helps him take his car to the nearest garage or fix any other issue on the spot.
Top features in an Uber for tow trucks/roadside assistance app solution
Any on-demand tow truck/roadside assistance service business will have three key stakeholders.- The customer – Who needs assistance
- The service provider/tow truck driver– Who provides assistance
- The business admin / towing company owner – Who manages the entire service
Uber for tow trucks platform admin panel features
- Secure login
2-factor authentication to securely log into the admin dashboard. - Dashboard
A top-level view of the towing business operations with key metrics and highlights. - Tow trucks/fleet management
Add, manage and track the entire tow truck fleet on a real-time map. - Driver/service provider management
Add and manage the service professionals that are part of the network, their schedules, payments, feedback and more. - Customer management
Keep a record of all the customers, their request status, feedback, payments received and more. - Promotions management
Towing business owners will have the option to send promo offers and coupon codes through SMS, push notifications and email channels to their towing service app users. - Rate and pricing management
Set rates for every service the towing business wants to offer through the app. Manage pricing settings based on service type, per pickup, per unit distance, time taken, and other possible options. Generate an electronic bill based on these settings. - Reporting & analytics
Towing business owners can get useful business insights based on app usage patterns and other valuable signals, and accordingly improve the roadside assistance services they offer.
